Terms and Conditions

Welcome to Ormskirk Pets, a trading name of National Digital Ltd; registered in England & Wales under company number 1158124. Registered office address: Unit 1, Greetby Place, WN8 9UL

Ormskirk Pets is an online retailer selling pet & equine supplies including but not limited to: food, accessories, supplements, toys and treats.

Please read the following terms and conditions carefully. By accessing and using the above websites or placing an order over the phone you are agreeing to be bound to the terms & conditions specified herein. Ormskirk Pets reserves the right to amend these terms and you will be asked to confirm that you have read these when you place an order with us.

You must be over eighteen years of age to use this website and to make payments online.

Access

Ormskirk Pets will try to make the website fully accessible to you at all times, but cannot guarantee access. On occasion the website may not be available for a short time while maintenance is carried out or for other preplanned reasons.

Ormskirk Pets reserves the right to refuse access to the websites, terminate customer accounts, disable any user identification code or password, remove or edit content, or cancel orders at our discretion, at any time.

Security

If you choose to create an account then you are responsible for maintaining the confidentiality of that account & associated password. You must ensure that the password remains confidential in order to prevent unauthorised access to your account. You are responsible for keeping your password safe and secure, for not allowing others to use your account and for any activity which is carried out under your account. Ormskirk Pets will not be liable for any activity which occurs as a result of your failure in this regard.

Accuracy of content

Ormskirk Pets makes every effort to provide accurate information regarding descriptions of items for sale, prices, recommendations for use and all other matters on its websites. Where permitted by law, Ormskirk Pets disclaims all warranties, express or implied, as to the accuracy of information on this website or anywhere else.

Ormskirk Pets may provide information and advice, both on the website and by email. We will try to ensure this is accurate and appropriate. Information supplied on the websites named above, by email or phone call is not intended to replace the advice you can obtain from your Vet or the product Manufacturer. Ormskirk Pets will not be liable for any loss or damage which results from the use of the website or the information it contains. All product images are for illustrational purposes only.

Placement and acceptance of orders

Orders can be requested via the Ormskirk Pets website or by telephone. The contents of an order can be updated over the phone at anytime prior to the order being processed in our warehouse. Orders cannot be changed once they have been picked or dispatched.

We reserve the right to decline the acceptance of any order, or cancel an order, in full or in part, for any reason at our absolute discretion. This applies up to the point we dispatch your order.

Successful placement of an order will trigger an ‘order confirmation’ email to be sent to you. Ormskirk Pets only accepts the order and agrees the contract to supply at the point of order dispatch (physical handover of the goods to the carrier.) When your order has been dispatched you will receive an email confirming that the order has been accepted and providing you with shipment tracking details where relevant.

You warrant that all information supplied by you to us during the order process is true and complete to the best of your knowledge.

Payment

All credit and debit card transactions are carried out on a secure payment service provider. For online orders Ormskirk Pets receives only partial details of your payment card (type of card and the last 4 numbers). Ormskirk Pets does not receive full card details for online payments.

If you request an order by telephone your payment details will be entered directly into our payment gateway for processing. Your card details will not be written down and will not be recorded as part of our call monitoring. Ormskirk Pets does not store your written card details.

Delivery & Risk

Orders will be processed and dispatched as soon as possible. All orders and payments will be screened for evidence of fraudulent activity. In some instances, this may cause a delay in the dispatch of your order. Orders will be dispatched once all of the items ordered are available. If there is a delay on a specific item, you may be contacted to establish whether you would prefer to split the order or wait for a single delivery. We endeavour to supply orders accurately, however the responsibility remains with the purchaser and user of all products to verify that the product is correct prior to use.

If your order arrives damaged please contact our Customer Service team who will arrange a replacement or refund as preferred. Damages should be notified to us within 7 days of receipt. We may ask you for photographs of any damages prior to processing a claim. When you place an order, you may be asked for delivery instructions including a ‘leave safe’ preference. Our couriers will follow these instructions wherever possible.

Payment will be taken at the time of requesting the order (not at the point of dispatch). All items are offered for sale subject to availability. We aim to dispatch all orders within 2 days of receiving payment.

Lost in transit - if an order has not arrived and was dispatched with Royal Mail, myHermes or DHL, please wait 10 working days from the date the item was due to be delivered before contacting our support team. We will then be able to process this as a missing item.

If an order is dispatched with a courier it will be fully tracked and you should contact Customer Service as soon as you believe it may have gone missing in transit.

For all orders, regardless of delivery method, you must report missing items to us within 10 days of the date of dispatch.

Incorrect Address - you are responsible for entering your full postal address correctly, and selecting it on each order. Ormskirk Pets takes no responsibility for missing items that have been sent to an incorrect, old or inaccurate address.

If delivery is likely to be subject to undue delay, we will contact you by email. You will have the option of a full refund in this case, or of waiting for availability (this might be due to a manufacturer or other reason beyond our control). Delivery to some addresses may carry a higher delivery charge for certain items. This will be displayed prior to making payment. Other conditions do apply regarding deliveries.

The terms and conditions for Royal Mail, myHermes, Parcelforce and DHL can be found at the following links:

myHermes & Conditions of Carriage

Royal Mail Terms & Conditions of Carriage

Parcelforce & Conditions of Carriage

DHL Parcel & Conditions of Carriage

By selecting one of the delivery services above you will be deemed to have accepted these terms and conditions of carriage.

Regular Deliveries

If you sign up for a regular delivery we will do our best to ensure that you receive your order on the date selected. On occasion this may not be possible due to bank holidays, weekends and stock availability. If you have any queries regarding your regular delivery, please contact Customer Services. You can edit or cancel your order from your customer account at any time.

Payments for regular delivery orders will be taken when we prepare the order for dispatch. If for any reason the payment fails, we will contact you for alternative payment details prior to dispatch. Prices charged for products will be the same as those charged on our website at that time, therefore regular deliveries will benefit from any promotional activity in place at the time.

International Orders

We are not currently accepting international orders. However, should that change, you are responsible for any VAT, tariffs, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods.

Use of Goods Purchased

You warrant to us and guarantee that before you use anything purchased from us, you will:

Check to see that the goods delivered match those which you ordered.
Read any information on our website and supplied with the order regarding the correct use of the product.
Ensure that you understand all such product information.
Ensure that you are competent and legally allowed to use the products safely.
Ensure that you follow any advice you have been given by your Vet regarding dispensation.

Returns and Refunds

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel an order and receive a full refund up to 14 calendar days after you receive the item from us. This applies even if you change your mind and no longer want an item. The refund will include the minimum postage costs you could have chosen when placing your order. You are responsible for the cost of returning the item to us. You must notify us of your intention to cancel the order and you must return the item to us by recorded delivery within 14 days of notifying us. We will then refund your money within 14 days of receipt of a returned item. It is your duty to take all reasonable care of any items to be returned, including their packaging, up until the time we receive them back from you. Any damage will result in us being unable to refund part or all of the money you have paid.

Items that cannot be returned

Perishable items i.e. temperature controlled food/medication
Medication - due to regulatory law, we cannot accept the return of any medication or supplements
Items that have been opened/used (unless found to be faulty.)

The 14 day limit to request a refund does not apply to any item which is faulty, unfit for purpose, or not as described at the time you placed the order. For damaged and faulty items, you have 30 days to arrange a return/refund.

For all items returned after the 14-day period, you are asked to provide a written explanation of the reason for the return. Returned items in this circumstance may or may not be due a full refund, depending on the circumstances. (For example if you used an item for a while before it broke, you may have to bear some of the cost for the period of time you were able to use it.) In normal circumstances, the limit of our liability for compensation for orders which are delayed or do not arrive at all, will be the value of the order placed. You will not be due for any additional compensation (for instance if you decided to take time off work to receive the order).

Other Websites

There may be links or references to or from other websites and sources of information on this website. These can be provided where we think they might be of interest or useful to you. Ormskirk Pets has no control over them and so accepts no responsibility or liability for their content. The links do not imply any endorsement of any kind.

Legal matters

All rights, including copyright, in the content of these web pages are owned or controlled by Ormskirk Pets. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these web pages for any other purpose whatsoever without the prior written permission of Ormskirk Pets.

If you have any queries, comments or complaints in regard to any aspect of your order or the contents of this web site, please contact us in writing and we will try to resolve the matter to your satisfaction as efficiently as possible.

Ormskirk Pets has taken care in the preparation of this website. No warranty of any kind exists regarding its content. Ormskirk Pets shall not be liable for any losses or claims arising directly or indirectly from use of this website or associated media.

Ormskirk Pets's liability under contract will only cover losses which could reasonably be foreseen as consequences of breach of contract. Our total liability under contract (including our negligence or breach of our statutory duty, misrepresentation, or any other matter) will not exceed three times the amount paid for the products under that contract. Ormskirk Pets will not be liable for any indirect, incidental or consequential damages, or any losses or expenses, which arise because of, or in connection with, the contract.

As far as permitted by law, Ormskirk Pets expressly excludes all conditions, warranties and other terms which might otherwise be expressed or implied by any means.

You hereby agree to fully indemnify us for any costs, proceedings, losses, claims, damages, actions, expenses (including reasonable legal costs and expenses), or liabilities, suffered or incurred by us through your improper use of this website, your breach or failure to observe these conditions or any contract made, or in relation to any claim which may be brought against us by a third party in relation to your use of our website.

If any delay or failure to comply with our obligations under these conditions arises from any cause that is beyond our reasonable control, we will not be held responsible for that delay or failure.

All contracts are deemed to be made in England and governed by English law. Any disputes arising in connection with any purchases made from Ormskirk Pets and any other use of this website will be subject to the exclusive jurisdiction of the English courts.

Nothing within these terms and conditions, or elsewhere on the website, will affect your statutory rights and will only apply to the extent permitted by law. If any provision or term on this website becomes or is declared illegal, invalid or unenforceable for any reason, that term or provision shall be divisible from all other terms and conditions and shall be deemed to be deleted from them. These terms and conditions were updated on 6th March 2018 and replace all other terms and conditions.

If Ormskirk Pets is liable to you for any reason, liability will be limited to either £1,000 or three times the amount paid by you for the product or service concerned, whichever is the lower. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation.

Complaints

If your complaint is regarding our service, delivery or cost, or relates to a non-medicinal product, please contact us.

Deals, Discounts and Special Offers

From time to time Ormskirk Pets will offer products for sale at less than the regular price. There may be a specific condition which will apply in order to receive the discount. This might involve setting up a regular purchase, buying multiple items at one time. Ormskirk Pets has complete discretion to withdraw any deal or offer for any reason at any time and may change the pricing of products without prior notification to customers.

Product Reviews

By leaving a product review on Ormskirk Pets or with a third party such as Facebook or Google, you are agreeing to our use of the review in any way without any compensation to you. Product reviews should be true, accurate, current and be about the product in question not about our service; we encourage you to leave service reviews on Facebook or our Google Business page. We reserve the right to edit, adapt, modify or delete the product review.